Refund policy

Returns and refunds

You may request a return within 30 days after delivery. For change-of-mind returns, items must be unused and in the condition received, with original packaging and included parts. Proof of purchase is required. We do not charge a restocking fee.

To request a return, contact us through our Contact page with your order number and the item you want to return. We will provide instructions and the appropriate return address. Please contact us before sending anything back; the address on the parcel may not be the return address.

You pay return shipping for a change-of-mind return. If an item is confirmed defective, damaged on arrival or different from what you ordered, we will cover any return shipping we require and arrange an appropriate replacement or refund. Photos can help us assess the issue. Please report problems promptly so we can help. Nothing in this policy limits applicable consumer rights.

After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds will be submitted to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. Refunds reflect the amount actually paid for the returned item after discounts.

If you want another item, contact us to arrange the eligible return first, then place a separate order for the replacement. Contact us promptly if you want to cancel an unshipped order; cancellation cannot be guaranteed once fulfillment has begun.